Refund and Returns Policy

At Top Gun Merch, we want you to be fully satisfied with your gear. Please review our Refund and Returns Policy below for information on returns, exchanges, and refunds.

1. Return Eligibility

You may request a return or exchange within 14 days of receiving your order, provided that:

• The item is unused, unworn, and in its original condition
• The item is in its original packaging with all tags attached
• You provide proof of purchase (order number or receipt)

Certain items may be excluded from returns, including final sale items, limited-edition pieces marked as non-returnable at the time of purchase, and items that have been washed, altered, or damaged after delivery.

2. Defective or Damaged Items

If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery at contact@topgunmerchshop.com with your order number and photos of the issue. We will arrange for a replacement, exchange, or full refund at no additional cost to you.

3. How to Initiate a Return

To start a return or exchange:

1. Contact our support team at contact@topgunmerchshop.com with your order number and reason for return.
2. Our team will review your request and provide return instructions, including the return shipping address.
3. Pack the item securely in its original packaging and ship it to the address provided.
4. Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund or exchange.

4. Return Shipping Costs

• If the return is due to our error (defective, damaged, or incorrect item), we will cover the cost of return shipping.
• If the return is due to a change of mind or incorrect sizing, the customer is responsible for return shipping costs unless otherwise stated.

5. Refunds

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

• Approved refunds will be processed to your original method of payment within 7–10 business days.
• Please note that your bank or card issuer may require additional time to post the refund to your account.
• Original shipping charges are non-refundable, except in cases of our error.

6. Exchanges

We are happy to exchange an item for a different size or color, subject to availability. To request an exchange, please follow the same process outlined in Section 3.

7. Late or Missing Refunds

If you haven’t received a refund within the expected timeframe, please:

1. Check your bank account or card statement again.
2. Contact your credit card company, as it may take some time before your refund is officially posted.
3. Contact your bank, as there is often processing time before a refund is posted.

If you’ve done all of this and still have not received your refund, please contact us at contact@topgunmerchshop.com.

8. Order Cancellations

Order cancellation requests must be made within 24 hours of placing your order. Once an order has entered processing or shipping, it can no longer be cancelled, and standard return procedures will apply.

9. Contact Us

For any questions regarding returns, exchanges, or refunds, please reach out to us:

Address: 3017 Douglas Blvd #300, Roseville, CA 95661
Phone: (626) 574-0257
Email: contact@topgunmerchshop.com
Business Hours: Monday to Friday, 09:00 AM – 06:00 PM